Our Process Drives Quality
Our process reduces cost while improving our clients’ experience.
We are progressive when it comes to using technology in our daily business operations. Black Knight Group uses cloud-based enterprise software to manage processes such as bid management, proposal generation, scheduling, change order management, financials, and more. We even offer a client portal where clients can track their project’s progress and see upcoming builder and client tasks.
Our commitment to continuous improvement means we’re always trying to make our processes better so that we remove waste from our activities, save clients money, and improve our customer experience.
What You Can Expect From Us
Below is an example of the typical engagement process at a very high level. Of course even before starting the project we will meet with you to introduce Black Knight Group, learn about your project, and jointly decide if Black Knight Group is the right company to address your unique needs. All of this is done in a collaborative, no pressure atmosphere.
Initially, we meet to discuss the scope of your project. In these meetings we listen attentively to your design needs to understand your expectations, budget and desired outcomes for your project. Armed with this information, we work with you to determine which of our architect partners is a good fit to develop and design your plans. You may also bring in your own architect.
In collaboration with the architect, we work with you to develop plans and engineering drawings.
When the blueprints and design are complete, a budget is developed.
Obtaining Building Permits
Black Knight Group will file for the necessary building permits and we will work with the appropriate building department until the permit process is complete.
Our on-staff interior designer will work with you to select the building materials needed for your project. Extensive design research goes into every project to present you with the latest and most innovative design materials.
Project Management of Construction
Our goal is to begin the construction process soon after the permits are obtained. We will have frequent on-site meetings to provide you with overviews and progress updates. Our established relationships with exceptional contractors and craftsmen allow us to efficiently supervise the entire construction process. Our involvement in the design and construction process will limit mistakes, ensure the integrity of the design, and ultimately protect the investment in your home.
As your project nears completion, we will do a walk-through and make a punch list of items to be addressed before the final completion. Our goal is to be the most professional and ethical builder – we are only as successful as our clients are happy. Twelve months after the completion of your project we will do another walk-through to address any issues that have come up over the past year.
We would be happy to answer any questions about custom home building or renovations.